Last Updated: June 6, 2025
At Jake's Custom Shop, your satisfaction and privacy are important to us. This document outlines how we handle your personal information and our return policy regarding purchases made through our online store.
We collect information you provide when placing an order or contacting us. This may include:
We use your information to:
We do not sell or rent your personal data. We may share limited information with:
We take reasonable measures to protect your information. Sensitive payment data is encrypted and handled securely by our third-party payment processors.
You may request to access, correct, or delete your personal information by contacting us at jake@jakescustomshop.com or using our unsubscribe form.
We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.
We accept returns on most items within 14 days of delivery, provided the item is:
To start a return, please contact us at jake@jakescustomshop.com with your order number and reason for return. We’ll guide you through the process.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.
We recommend using a trackable shipping service.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
If you have any questions regarding this policy, please contact us at jake@jakescustomshop.com.